Solution
A cost-effective, turn-key program that improves collections operations, maintains the key sensitivity to credit union member relations, and eliminates ongoing burden of collections operations.
Benefit
CUSTOM's solution provides a metrics-driven alternative to running your own credit union collections function. This solution can add to your bottom line by improving collections results without the investment in staff, time, training, and other resources.
Our solution involves servicing collection accounts, improving delinquency rates and rehabilitating the borrower’s delinquency patterns.
This embodies a commitment to quality service and attention to the member's particular situation, not just producing results on past due accounts. No other collections provider provides this sensitivity in approach to credit union members.
CUSTOM's solution includes:
- Proven collection methods and performance reports.
- Experienced collection professionals who know credit unions and generate some of the highest rates of recovery in the industry.
- Collection of all types of debts at all stages of delinquency.
- Real-time connection to credit union database for instant updates.
- Transparency using your credit union collection system, policies.
- Ability to work with most data processing systems.
- Fully customized program to your objectives on all or part of your portfolio.
- A fixed pricing based on account volume.
- A toll-free hotline for your credit union members.