Solution

A 24/7 member service call center, with transaction support, that handles virtually all of this key member service function.

Benefit

CUSTOM’s solution provides members fast and accurate response 24 hours a day, 7 days a week for such needs as: account balances, application and opening new accounts, check copy requests, stop payments, check holds, funds transfers, resetting password or PIN, change of address, ordering new debit cards, loan or deposit rates.

All member contact is done in your credit union name by a professionally trained and experienced staff.

CUSTOM’s solution includes:

Members access the service via a toll-free number at anytime.

State of the art technology makes the call routing process a seamless integration with your credit union and your members.

Advanced data interfacing makes this process as fast and accurate as possible. All requests are organized in a ticketing system which produces work orders for your credit union with the efficient information trail needed.

Custom’s solution offers the way to handle the never-ending, but critical, member service calls while freeing your staff to increase their productivity in other, more profitable areas to serve your members.