CUSTOM does the work you would do
if you had the time and resources.

You feel the pressure just to keep ongoing operations running, let alone implement the cutting-edge programs your members need.

We recognize those pressures and can help you streamline operational areas, add new revenue producing products, or reduce operating costs.

CUSTOM was created by credit union professionals for credit unions exclusively. So you can be sure that a service with the CUSTOM name will work for your credit union.

What we do for your CU

  • We act as your credit union strategic partner for each solution.
  • We consult with you and analyze a solution to see if and how well it its your needs.
  • We project manage and guide each solution through implementation.
  • We work closely and seamlessly with your team.
  • We follow-up on any problem, adjustment or question after implementation.
  • We assist you in measuring results and calculating ROI.
  • We provide ongoing consultation as required.
  • We continue to review our solution partners against results, alternatives, best practices and best available pricing.

Services

Our focus is not on any given product to be sold, but on helping our credit union CEOs and their teams be more successful. We continually review our solution partners against results for our credit union clients, and against alternatives available.

Lending Services

Solution: Increase loan production and retention with 24/7 loan application capture and approval.

Streamlined Document Management

Solution: Move to a paperless environment with our easy browser based access to transaction records, documents, esignatures and archival reports with streamlined imaging and archiving processes.

Card Processing

Solution: Full processing and management for credit and debit cards, nationwide ATM network, prepaid and payroll cards that give you the benefits usually reserved for credit
unions with large transaction volume.

Member Service Support

Solution: Improve member service and retention with 24/7 transaction service support; and increase product usage with customized outbound cross-sell campaigns.

Collection Services

Solution: Improve collection results and your bottom line by letting us reduce your admin burden for collection activities while maintaining sensitivity to your member relationships.

Mortgage Lending

Solution: Complete turn-key program for all loan products, pricing, processing, underwriting, funding, closing and servicing of fixed and variable loan products.

Member Investment Program

Solution: Complete turn-key program for offering members investment guidance, product choices, and financial planning meeting all regulatory requirements. Employee Benefits programs like health care soluions and retirement plans.

Administrative Support

Solution: Administrative relief for back-office funtions like Payroll, Fedline Advantage, and cash supply ordering.